Privacy policy

Effective Date: 8/14/2025

Crisara Co LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website [www.optionbuilder.ai] (the “Site”) and our services, including our applications, APIs, and related tools (collectively, the “Services”).

By using our Site or Services, you agree to this Privacy Policy. If you do not agree, you must not use the Site or Services.

The Site and Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us at info@servicemvp.com and we will delete it.

  1. Information We Collect

    We collect both personal and non-personal information in the following ways:

    1. Information You Provide Directly
      • Name, email address, phone number, and other contact information.
      • Account login credentials (username, password).
      • Project details, customer data, and other information you enter when using the Services.
      • Communications sent through the Services or to our support team.
    2. Information Collected Automatically

      When you use the Services, we automatically collect:

      • IP address and device identifiers.
      • Browser type and operating system.
      • Pages visited, links clicked, and usage timestamps.
      • Cookies and tracking technologies (for analytics and service improvement).
      • Audio recordings when using the voice-to-text feature.
  2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our Services.
    • Send important account notices, updates, and security alerts.
    • Communicate about products, features, and events.
    • Detect and prevent fraud or unauthorized use.
    • Personalize your experience.
    • Process audio data for transcription and feature improvement.

    We only process your personal data where legally permitted — based on your consent, to fulfill our contract with you, or for legitimate business purposes.

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

  3. Voice-to-Text Feature

    When you use the voice-to-text feature:

    • Speech recognition is performed locally on your device using the operating system’s native speech-to-text framework (for example, Apple’s Speech Framework on iOS and Android SpeechRecognizer API on Android).
    • No audio recordings are sent to our servers or to any third-party services.
    • Only the transcribed text output is sent to our servers and stored in your account for your use.
    • Transcribed text may be used to assist with creating project descriptions, AI-generated suggestions, and related features within the Services.
    • You may request deletion of any stored transcriptions at any time by contacting info@servicemvp.com.
    • If you disable or do not use the voice-to-text feature, you can still access and use other parts of the Services.

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

  4. How We Share Information

    We do not sell your personal information. We share it only with:

    • Service providers (payment processors, hosting, analytics, transcription providers) to operate our Services.
    • Other users when you choose to share project or estimate information.
    • Law enforcement or regulators when required by law.
  5. Contractor Responsibilities

    If you input client information into our Services, you are responsible for:

    • Obtaining necessary consent from your clients.
    • Complying with all applicable privacy laws.
    • Handling any client data requests (access, correction, deletion).
  6. Cookies & Tracking Technologies

    We use cookies and similar technologies to remember preferences, analyze traffic, and improve performance. You can adjust cookie settings in your browser, but some features may not work if you disable them.

  7. Data Retention

    We keep personal data for as long as you have an account or as needed to provide our Services. We may retain certain data longer for legal or security reasons. Non-personal data may be kept indefinitely.

  8. Your Rights

    Depending on your location, you may have the right to:

    • Access, correct, or delete your personal data.
    • Withdraw consent to processing.
    • Request a copy of your data.

    California residents have additional rights under the California Consumer Privacy Act (CCPA). We will not discriminate against you for exercising these rights.

    To exercise your rights, contact us at info@servicemvp.com.

  9. Security

    We use industry-standard safeguards such as SSL encryption and restricted employee access to protect your data. You are responsible for safeguarding your login credentials.

  10. Changes to This Policy

    We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or within the Services before they take effect.

  11. Contact Us

    If you have questions about this Privacy Policy or your data, email us at:

    info@servicemvp.com

    Definitions
    • Personal Data: Information that can identify you as an individual.
    • Services: The Site, our applications, APIs, and related tools.